Customer service

Contact our Customer service

Your are more than welcome to contact us. We will be happy to help.

Find our contact form here →

E-mail: [email protected]

Phone: 02039 364 399

Monday - Thursday
9am - 2pm

Friday
9am - 1pm

If you have any questions, do not hesitate to contact us.

You can send us an email by filling out the contact form or call us. If you contact us between 09.00 am and 04.00 pm, we will respond during the day. Outside of our opening hours, the response time can reach up to 24 hours.

I have not received my order yet, what to do?

If your package has disappeared or you have not received your order, please contact your local post office.

You have chosen a delivery with Track & Trace and you have the option of tracking your package. You automatically receive an email from Byhappyme.com when we ship your items. This email contains the tracking number of your order. As soon as Royal Mail has scanned this number, you can trace your package.

You have the possibility to contact Royal Mail’s customer service at 03457 740 740

Customer service